If something arrives wrong, I’ll fix it within this policy.

This is a one-person operation. The policy fits on this page because the relationship is the policy, and the relationship has named limits so nothing’s ambiguous.

Membership refund

Cancel within 30 days of joining and I’ll refund your membership in full, as long as you haven’t placed a product order yet. After 30 days or after your first order, the membership runs through the end of the annual period. You keep full access through the year, then it doesn’t renew. Cancel anytime from your dashboard before the next renewal.

Order issues: what’s in scope

Sealed boxes occasionally arrive with shipping damage, broken or missing factory shrink, or the wrong SKU in the box. When that happens, email max@moonstonetcg.com within the claim window below and I’ll resolve it. Resolution is at my reasonable discretion: replacement (same SKU, when available), store credit toward your next order, or a refund of the affected line item, whichever I can deliver fastest given current supply.

Claim window & evidence

• Damage / shrink / wrong-SKU claims: email within 48 hours of delivery with a photo of the box AS DELIVERED (shipping label visible, factory shrink state visible, original packaging visible). Claims past 48 hours can’t be honored under this policy.
• Lost-in-transit claims: email within 30 days of ship confirmation. I’ll open a carrier trace; resolution timing depends on the carrier’s response.
• If you can’t photograph at delivery (box was left unattended, etc.), tell me at the time. I’ll work with you on what’s reasonable, but unsupported claims aren’t covered.

Pre-orders & supplier batches

Pre-order pricing is locked at your order time. Pre-order delivery depends on the supplier batch landing at the warehouse and clearing customs. I’ll surface estimated dates when I have them; those dates can shift for reasons outside my control (supplier delays, manufacturer allocations, customs). If a supplier ultimately can’t fulfill a batch I’ve accepted pre-orders against, affected members get a full refund of that line item. That’s the only remedy on supplier-side cancellations.

The membership, in plain English

Annual membership. $499/yr. The membership gets you sourcing, allocation, shipping, fulfillment, and customer service. Free shipping in the US on all orders. 12 units per year (annual cap, resets on renewal). Limited-quantity drops cap at 2 per SKU per month so allocations stay fair; evergreen catalog SKUs have no per-order limit beyond the annual 12-unit total. Founding rate, locked as long as you renew; subject to increase for new memberships. Renews automatically.

How pricing works. Boxes are priced at the live market, with a market reference shown next to every price, so you see the market before you order. Members never pay shipping or fees on an order. Prices move with the market, up or down. If the price you pay is above the market price shown at checkout, Moon Stone refunds the difference. No fees touch the checkout.

No cart minimum. The 12-units-per-year annual cap does the work a cart minimum used to do.

Where the relationship ends

Membership is a relationship between an operator and a member. It has limits, named here so nobody’s surprised.

• Membership can be revoked for fraudulent claims, repeat abuse of this policy, or chargebacks filed without contacting me first.
• Revoked members forfeit their membership and are permanently banned from re-joining. This is the only lever I have, and I’ll use it.
• Three chargebacks within 30 days from one member triggers an automatic ban and a fraud filing with the payment processor.
• If anything goes wrong, email me first. Real disputes resolve in one exchange. Chargebacks exist for merchants you can’t reach. You can reach me.

Discretion and final say

Where this policy is silent or a situation doesn’t fit cleanly, resolution is at my reasonable discretion. I’ll favor the member where I can; I won’t open remedies that put a one-person operation at structural risk. If a remedy I propose doesn’t work for you, we’ll talk about it before either of us escalates. This policy supersedes any informal commitments made in conversation or email.

Legal entity

Moon Stone is operated by:

Operations run from a third-party logistics partner in the US. The Newark address is the legal entity for billing, contracts, and correspondence.

If I change this policy

If I change membership pricing or this policy in any material way, I’ll email active members ahead of the change. Existing members keep their current terms through the end of their annual period; the new terms take effect at their next renewal.

Last updated: 2026-06-27.