FAQ

FAQ

Frequently Asked Questions

What is Moon Stone?

Moon Stone is a membership-based Pokémon TCG store for collectors who want a cleaner way to buy. Members get access to sealed Pokémon TCG card products priced at the daily TCGplayer Market Price when available, with free U.S. shipping, no buyer fees beyond applicable taxes, seal checks, rewards, and direct support.

What if a product sells out?

Catalog inventory is limited and first come, first served. Items in the cart are not reserved; inventory is secured only after successful checkout. If something sells out, email max@moonstonetcg.com and Moon Stone can note interest or handle a sourcing request where available.

Are there purchase limits?

Standard catalog SKUs are governed by the member’s unit allocation. Member-only limited drops may carry additional SKU limits so inventory stays fair while supply lasts.

What determines whether checkout is available?

Product access is governed by membership status, unit allocation, inventory availability, and checkout rules shown at purchase.

How does shipping work?

Active members receive free U.S. shipping on eligible product orders, with no buyer, platform, payment, or service fees beyond applicable taxes. Moon Stone ships to U.S. physical addresses and may require signature confirmation.

What if something arrives wrong?

If a unit arrives damaged, shrink-broken, wrong, or missing, email max@moonstonetcg.com within 48 hours of carrier delivery with the order number and photos. Covered issues are resolved by replacement when possible or refund to the original payment method if replacement is unavailable. Correctly fulfilled sealed product is final.

Is all product checked before shipping?

Yes. Moon Stone checks sealed product before shipment and does not rely on random marketplace sellers for listed catalog stock. The standard is authentic, factory-sealed Pokémon TCG card product in the condition represented at purchase.

How does the 5% back work?

Moon Stone Membership (annual) earns 5% back in Moon Stone credit on the cash you pay for product, starting with your second unit of the membership year. The credit posts after the unit ships and is capped at $25 per unit.

How do referral rewards work?

Refer a collector to Moon Stone Membership and earn Moon Stone credit on a punchcard. A referral qualifies when the collector you refer joins or upgrades to Moon Stone Membership and their first qualifying order ships. Each qualifying referral punches the card for $25; the 5th punch pays $75 and the 10th pays $150. The milestone is the whole reward for that punch, not $25 plus a bonus. A full card earns $425, and after 10 referrals the card resets so you can keep earning.

What happens after I use all 12 units?

Using the full allocation is the membership working as designed, and it unlocks early renewal. Instead of waiting for the renewal date, you can start a new membership year right away: a fresh 12-unit allocation and another $75 in box credit. Email max@moonstonetcg.com and the new year starts the same day.

Can I cancel my membership?

Yes. Cancellation stops future billing and benefits remain active through the paid term. Membership fees may be refundable within 30 days only if no order has been placed and no benefits have been used. Once an order is placed, supplier commitment begins, or the refund window closes, the membership fee is final.

Can I pause my membership?

Yes. Members can pause once per membership year, for up to one month, from the membership dashboard. The renewal date and the unit allocation both extend by the time paused, so nothing is lost. While paused, ordering, limited drops, and credit redemption switch off; credits stay visible and keep their normal one-year expiry.

How is this different from buying on marketplace sites?

Marketplace sellers often price around seller fees, platform rules, shipping friction, inconsistent condition standards, and anonymous counterparty risk. Moon Stone is built around a different relationship: daily market-referenced pricing, free U.S. shipping for active members, seal checks, written issue handling, member rewards, and direct operator support.