If something goes wrong, I’ll make it right.

This is a one-person operation. The policy fits on this page because the relationship is the policy.

Membership refund

Cancel within 30 days of joining and I’ll refund your membership in full, as long as you haven’t placed a product order yet. After 30 days or after your first order, the membership runs through the end of the annual period. Cancel anytime from your dashboard before the next renewal.

If something arrives wrong

If a box arrives damaged, broken-shrink, or wrong, email max@moonstonetcg.com with a photo and your order number and I’ll make it right. There is no escalation chain past me, so the answer comes back fast.

The membership, in plain English

Annual membership. $499/yr. You pay landed cost on product. I cover the rest. Free shipping in the US on all orders. 12 units per year (annual cap, resets on renewal). Limited-quantity drops cap at 2 per SKU per month so allocations stay fair across the membership; evergreen catalog SKUs (continuously-supplied JP product) have no per-order limit beyond the annual 12-unit total. Founding rate, locked as long as you renew; subject to increase for new memberships. Renews automatically.

How pricing works. Members pay landed cost on every product. Landed cost = supplier price plus the applicable US import tariff (currently 15% on Japanese imports, subject to change) plus international freight to bring it stateside. Itemized on every invoice. Zero Moon Stone markup. The membership covers everything else: US shipping to your door, fulfillment, customer service, and the cost of running the operation. When supplier prices drop, so does your invoice. I don’t keep the spread.

No cart minimum. The 12-units-per-year annual cap does the work a cart minimum used to do; per-SKU drop limits handle allocation fairness on scarce items.

Where the relationship ends

Membership is a relationship between an operator and a member. It has limits, and they’re named here so nobody’s surprised.

• Membership can be revoked for fraudulent claims, repeat abuse of the replacement policy, or chargebacks filed without contacting me first.
• Revoked members forfeit their membership and are permanently banned from re-joining. This is the only lever I have, and I’ll use it.
• Three chargebacks within 30 days from one member triggers an automatic ban and a fraud filing with Stripe.
• If anything goes wrong, email me first. Real disputes resolve in one exchange. Chargebacks exist for merchants you can’t reach. You can reach me.

Legal entity

Moon Stone is operated by:

Operations run from Brooklyn, NY. The Newark address is the legal entity for billing, contracts, and correspondence.

If I change this policy

If I change membership pricing or coverage in any material way, I’ll let active members know. Existing members keep their current terms through the end of the annual period.

Last updated: 2026-05-12.